Reduce overhead, improve service, and increase productivity.
IT Help Desk services proactively keep your IT system and telecommunications machines and system healthy and protected.
While Contact Center as a Service (CCaaS) helps your business with customer service, IT Help Desk services augment your internal technology service upgrades and requests. Outsourced technical support centers can replace internal help desks or augment the existing help desk team.
The IT Help Desk team will help keep your technology system environment secure. While cybersecurity and back-up and disaster planning are vital parts of the IT Help Desk, additional services can take a proactive approach to IT security. The IT Help Desk team can run anti-virus programs and platforms that scan the environments for bad actors, and then remediate it.
If you are considering outsourcing your help desk, click the link below to start the RFP Alternative process. By contacting us for a demo, you can find out if IT Help Desk services are what you need. Then, we’ll help you find the right provider at a competitive price, using our vendor-agnostic process.
ProfitComm Insights
View More Insights
ProfitComm Chats: There Goes My Hero President & VP of Hartford Mutual Insurance Group Geneau Thames
In this ProfitComm Chats session, Geneau Thames, President of There Goes My Hero, explains that they are a non-profit organization whose mission is to save lives, provide help, and help those whose lives are impacted by blood cancer.
ProfitComm Chats: Voice of the Partner with USB Payment Processing
On the ProfitComm Chats session we talk with Donny Lala, co-founder of USB Payment Processing in Towson, MD about old school customer support. Listen to him tell you why he feels “old school” customer support is so important.
ProfitComm Chats: Voice of the Partner with Adroit Insights
On this ProfitComm Chats session we talk with Kristen McGarr of Adroit Insights about something that so many businesses struggle with – CRMs. Kristen is a vendor agnostic CRM expert and focuses on delivering custom built solutions to improve the overall effectiveness of a company’s Sales and Sales Management teams.
ProfitComm Chats: Voice of the Vendor with ThreatBlockr
This week on ProfitComm chats we are speaking with Bill Franklin of ThreatBlockr. Firewalls and other security products was once good enough, but today’s hackers are more sophisticated. We talk about what ThreatBlockr is and how adding ThreatBlockr to your existing security stack enhances your network defense.
ProfitComm Chats: Voice of the Vendor with CommandLink
What does Avaya’s bankruptcy mean for their customers?
In February 2023, Avaya filed for Chapter 11 bankruptcy for the second time in 6 years. Here’s what Avaya’s bankruptcy means for their customers.