What is a managed help desk?

As employees are coming back to the office, one of the first things they might do is go see the IT person. They’ve been at home for over a year, using the same devices. When they encountered problems that didn’t kill their computers, they probably just ignored the problem. Managed IT help desks can provide your employees with the IT and technical support they need. Instead of relying on internal IT help desks, managed IT help desks can help your employees get the support they need and make your business more efficient. Here’s what you need to know about managed help desks. 

What is a managed help desk? 

A managed help desk provides IT support for your employees. Instead of calling on an internal help desk, employees submit requests for any number of computer problems to a ticketing system. Managed help desks can be available remotely, and 24 hours a day, 7 days a week. This can make it ideal for a remote workforce. 

Managed help desks are ideal for small businesses. 

If you run a small business or nonprofit, you probably can’t afford or justify having a full-time IT staff member. Because business is increasingly done online and you may utilize VOIP services, off-site servers, and remote login, you’ll still come across hardware and software problems. And, you’ll need an expert to help you and your employees deal with those issues. A managed help desk service can be available for you whenever you need it. Many managed help desks are billed per user. You don’t need a full-time IT person to get the IT help you need. 

Helps you prioritize internal IT 

In some cases, a managed help desk isn’t replacing internal IT, it’s augmenting it. Your internal IT support team can be focused on bigger and more important issues. The help desk can be managing password resets and simple requests. 

You can’t not have a help desk. 

The reality is that today, so many of our technologies are integrated. Companies use MS Teams both as a phone system (link) and an email provider. We use Zoom for meetings and to share files. You have a work computer and a personal phone that we use for work sometimes. These integrations pose risks to security, with multiple points for bad actors to compromise systems. A managed IT help desk can help you and your employees make sure that they are less susceptible to attacks. A help desk might do this by remotely updating security or software, or simply by helping employees understand phishing attacks and what to do if they are compromised. 

Contact us today to learn more about remote and managed IT help desks. 

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