ProfitComm Completes Four Avant Trusted Advisor Certifications

Earlier this month, Denis O’Donovan and Heather Vereecken completed the first four Avant Trusted Advisor™ certification courses. Avant’s goal as a company is to help customers understand communications technology and find one that meets their needs. They also know you can’t do this alone. They developed these certifications so you, as the customer, know you have someone who can help you navigate the confusion in the market, with rapid changes in IT and technology changes.

Understanding Rapidly Changing Technologies

Avant purposefully designed these courses so that Trusted Advisors,™ like Denis, have a comprehensive understanding of the features, differentiators, value propositions, and the competitive landscape of each service type and the vendors that supply those services. Direct vendor employees are trained only to know one company’s products and services. As vendor management experts and a Trusted Advisor™, we know how to listen to your needs and guide you through a multi-vendor evaluation process.

Guiding You Through the Decision-Making Process

At ProfitComm, the Trusted Advisor™ certification is building on over two decades of industry experience. In addition, we use a unique blend of the Pathfinder IT decision-making platform developed by Avant, industry-leading engineering resources, a proven vendor engagement process, and a customer-facing deliverable. We call this the RFP Alternative. The RFP Alternative process is designed to save customers tremendous amounts of time, money, and headaches compared to traditional RFPs, where a customer has to manage not only the proposal but also needs knowledge of their needs and the current state of technologies offered.

Better Serving Technology Customers

In addition to the Avant Trusted Advisor Certifications, Denis is a Goldman Sachs 10,000 Small Business alumni for the course he completed in 2019 in Baltimore. As a technology vendor management expert, Denis views these programs and certifications as valuable training to better serve ProfitComm customers and partners in the ever-changing technology vendor landscape.

To find out more about the RFP Alternative process or what technologies might be right for your business, contact us today.

ProfitComm Chats: Voice of the Vendor with Ancero

In this ProfitComm Chats session, we are speaking with Chad Muckenfuss of Ancero. Explore Ancero's cutting-edge technologies and streamlined IT services in ProfitComm's exclusive Voice of the Vendor video. Discover the future of communication and how our partnership can elevate your business. Watch now!

ProfitComm Chats: Voice of the Vendor with Dialpad

In this ProfitComm Chats session, we are speaking with Dan Pecher, Solutions Engineer with Dialpad. Dialpad's A.I. Contact Center allows you to unleash advanced AI capabilities for intelligent call routing, automated chatbots, and real-time insights.

ProfitComm Chats: Voice of the Vendor with Ready for Social

In this ProfitComm Chats session, we are talking with Sander Biehn, Founder of Ready for Social. Get ready to streamline social selling, generate leads, drive results, and empower your sales team with this all-in-one program. Get ready to excel on social media!

ProfitComm Chats: There Goes My Hero President & VP of Hartford Mutual Insurance Group Geneau Thames

In this ProfitComm Chats session, Geneau Thames, President of There Goes My Hero, explains that they are a non-profit organization whose mission is to save lives, provide help, and help those whose lives are impacted by blood cancer.

ProfitComm Chats: Voice of the Partner with USB Payment Processing

ProfitComm Chats: Voice of the Partner with USB Payment Processing

On the ProfitComm Chats session we talk with Donny Lala, co-founder of USB Payment Processing in Towson, MD about old school customer support. Listen to him tell you why he feels “old school” customer support is so important.

ProfitComm Chats: Adroit Insights

ProfitComm Chats: Voice of the Partner with Adroit Insights

On this ProfitComm Chats session we talk with Kristen McGarr of Adroit Insights about something that so many businesses struggle with – CRMs. Kristen is a vendor agnostic CRM expert and focuses on delivering custom built solutions to improve the overall effectiveness of a company’s Sales and Sales Management teams.